April 16, 2015 Understanding Hospital Ratings: Consider the Source The federal government has just started using stars (five being the best) to rate patients’ experience of their hospital care.
January 22, 2015 Treat Me Like a Person Not a Number—The Total Patient Experience is What Matters Health care leaders, some more reluctantly than others, are joining a growing national conversation about treating patients as consumers. To be direct, they are facing the fact that the hospital community is not very consumer-friendly when it comes to the total patient experience.