January 22, 2015 Treat Me Like a Person Not a Number—The Total Patient Experience is What Matters Health care leaders, some more reluctantly than others, are joining a growing national conversation about treating patients as consumers. To be direct, they are facing the fact that the hospital community is not very consumer-friendly when it comes to the total patient experience.
August 15, 2014 Brave Hospitals HAP recently stepped out of its comfort zone, and took a journey in to unchartered territory when we adopted our new strategic plan. The plan is different, bold, and I believe, brave as well.
May 09, 2014 Keys to Successful Hospital-Community Health Center Partnerships The new world of health care into which we have all been thrust is forcing providers across the continuum to learn how to better work with one another. The incentives aren’t yet totally aligned, but are moving in the right direction. Hospitals and community health centers, both critical resources in the community, need to move in the right direction as well.
January 30, 2014 If You Build It…Will They Come? A new national survey of the uninsured has revealed that creating healthcare.gov––glitches or no glitches––was not a sure bet to getting the uninsured engaged and enrolled.
January 10, 2014 New Future for Behavioral Health Care—Where Are We Headed? The health care community has long-struggled to find the best way to effectively care for behavioral health patients. Early in my tenure, I spoke with hospital leaders who were providing extensive uncompensated care to patients with mental illness.
December 30, 2013 Our Vision of a Healthy Pennsylvania Hospitals are not just providers of acute and emergent care. They are building relationships with patients and consumers that go beyond an episode of care.