HAP's Vision, Mission, Guiding Principles, and Values 

Values

Respect

• We respect the value of diverse approaches and recognize the power of teamwork to accomplish shared goals

Innovation

• We recognize that health care is constantly changing and that we must adapt to meet the needs of our customers and the patients they serve

Service

• We hold ourselves to the highest standards of service to our members, customers, and colleagues and expect that every contact is timely, accurate and responsive to member needs

Excellence

• We use our energy, skills, and resources to deliver sustainable results and continually strive to maintain our position as the leading and trusted voice of the hospital community in Pennsylvania