Overview
HAP and 19 other state hospital associations are joining together this summer to provide four virtual presentations about creating an inclusive environment for employees and patients, compassion and trust, innovation, and valuable patient experiences. This series is designed to help leaders create and generate successes with their teams, departments, and the organization. Join us for Part 2 of this four part series and learn how to create an environment of trust through compassion. CNE and ACHE credits for each webinar are available.
Webinar Overview
Although every organization strives to deliver trusted and safe patient-centered care, do they really? A consumer’s perception of quality at an organization is affected by moments of truth – moments that form an impression. This session is about hardwiring behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery, and operational excellence from patient, employee and physician perspectives. Karen Cook will lay the foundation for how to create an environment of trust. Every interaction can affect trust and the perception of quality, but those that show care and concern can be key differentiators. Starting with our own accountability, strategies to ensure compassion in all interactions will be shared throughout the session. Not only is this good for patient- and family-centered care, but it also creates an environment of trust that contributes to our resilience.
Faculty
Karen Cook, RN, Coach and National Speaker, Huron
Registration Fees
HAP Member Rate - $50
HAP Associate Member Rate - $99
Nonmember Rate - $200