HAP Resource Center

Resources for Acute Care Hospitals to Maintain Person-and-Family Centered Care during the COVID-19 Crisis

The Hospital and Healthsystem Association of Pennsylvania (HAP) offers guidance for acute care hospitals to continue a commitment of providing high quality care that places the patient at the center of the health care team during the COVID-19 crisis.

Caring Communication

This section describes ways to express caring during difficult conversations.

Planetree International offers examples of caring communication in a variety of situations people in health care are encountering today

Visitation Guidelines

This section provides guidance related to hospital visitation.

Planetree International offers guidelines for responsibly managing family presence in the hospital setting during the COVID-19 pandemic

Rounding Tools

This section provides questions for rounding that may be used during a pandemic.

The Planetree International organization provides tools to encourage open discussion with patients and staff


This section provides practical advice for implementing telemedicine in a health care practice.

A physician from the Center to Advance Palliative Care makes the case for telemedicine and provides tips for the best possible interaction during the COVID-19 pandemic

Social Media

This section provides advice related to using social media effectively during a pandemic.

The International Foundation of Red Cross and Red Crescent Societies (IFRC) offer tips on the use of social media as part of the COVID-19 response



Topics: Emergency Preparedness, Patient and Family Engagement

Revision Date: 4/3/2020

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