January 22, 2015 Treat Me Like a Person Not a Number—The Total Patient Experience is What Matters Health care leaders, some more reluctantly than others, are joining a growing national conversation about treating patients as consumers. To be direct, they are facing the fact that the hospital community is not very consumer-friendly when it comes to the total patient experience.
August 15, 2014 Brave Hospitals HAP recently stepped out of its comfort zone, and took a journey in to unchartered territory when we adopted our new strategic plan. The plan is different, bold, and I believe, brave as well.
March 28, 2014 Three Reasons to Apply for BPCI In a Valentine’s Day surprise, CMS announced that it was opening a new round of applications in the Bundled Payment for Care Improvement Initiative (BPCI). Hospitals that weren’t among the initial 467 to request the data to assess this opportunity in 2011 have until April 18, 2014, to submit their request.
December 30, 2013 Our Vision of a Healthy Pennsylvania Hospitals are not just providers of acute and emergent care. They are building relationships with patients and consumers that go beyond an episode of care.