10:55 AM
When Systems Go Down, Care Goes On: Building Clinical Resilience Through Informatics and Emergency Management
Ayesha Gonsalves, MSN, RN, NI-BC, Lead Clinical Informatics, Penn Medicine Chester County Hospital
Joy Iocca, DNP, RN, CEN, CPHIMS, Associate Chief Health Information Officer for Strategy and Operations, Penn Medicine
As cyberattacks, technology disruptions, and other emergencies continue to challenge healthcare operations, organizations must be prepared to maintain safe, coordinated patient care when electronic health record (EHR) systems become unavailable. This session will demonstrate how one health system transformed fragmented downtime practices into a standardized business continuity program through collaboration among Clinical Informatics, Emergency Management, nursing, and operational leaders. Attendees will learn how multidisciplinary governance, standardized workflows, technology-enabled downtime resources, simulation-based training, and coordinated communication strategies improved organizational readiness and clinical resilience. Practical tools, implementation strategies, and lessons learned will equip participants to strengthen business continuity, enhance patient safety, and improve operational resilience within their own organizations.