August 20, 2025 - 12:00 PM - 1:00 PM

Addressing the ED Psychiatric Boarding Crisis Through Real-World Case Studies Register Now

Location: Online

Registration Deadline: August 21, 2025

Overview

HAPevolve Logo                    XFERALL Logo

Thanks to the underwriting support of HAPevolve and XFERALL, a HAPevolve industry partner, this webinar is complimentary for all HAP members.

 

 

Emergency departments nationwide continue to struggle with the psychiatric boarding crisis, where behavioral health patients experience prolonged waits—often hours or days—resulting in overcrowding, increased staff burnout, and delays in care for all patients. Psychiatric patients typically face boarding times three to four times longer than medical patients, further compounding system strain.

Join Shana Palmieri, LCSW, health care executive and health tech innovator, for an insightful webinar centered on real-world case studies that demonstrate successful strategies to reduce ED psychiatric boarding. Drawing from over 20 years of clinical, administrative, and innovation experience, Shana will share practical examples from children’s hospitals, health system command centers, individual hospital workflows, and collaborative placement models involving counties and community partners.

Objectives

Objective

  • To equip health care leaders with concrete, case study-backed strategies and tools to improve ED throughput, enhance patient outcomes, and support staff wellbeing by reducing psychiatric boarding.

Key Takeaways

  • Analyze Operational Challenges Through Case Studies: See how different health systems have identified root causes of psychiatric ED boarding and addressed them through tailored workflows and technology.
  • Explore Technology-Driven Solutions in Action: Learn how real-time digital patient transfer platforms, such as XFERALL, have been integrated successfully to expedite behavioral health patient flow and reduce boarding times.
  • Examine Diverse Transfer Models: Review case studies covering children’s hospitals, health system command centers, individual ED workflows, and multi-organizational collaborations that have yielded measurable improvements.
  • Identify Key Performance Indicators (KPI): Understand which metrics are critical to monitoring success, driving accountability, and continuously improving behavioral health patient transfers.
  • Implement Actionable, Proven Strategies: Gain clear, practical guidance based on actual outcomes to optimize processes, engage referral networks, and sustainably reduce psychiatric boarding across your system.

Faculty

Shana Palmieri, LCSW

Shana Palmieri, Chief Clinical Officer at XFERALL and former Head of Behavioral Health, brings over 20 years of expertise in clinical social work, health care leadership, and behavioral health system innovation. She has led the design and implementation of cutting-edge solutions that streamline behavioral health patient transfers and reduce emergency department psychiatric boarding. Shana’s deep understanding of the complexities within behavioral health care enables her to guide hospitals and health systems in improving patient outcomes, reducing costs, and enhancing operational efficiency.
 

Who Should Attend

This webinar will be of interest to emergency department directors, behavioral health leadership, hospital administrators, crisis behavioral health placement teams, and quality and risk management leadership tackling Emergency Department (ED) psychiatric boarding challenges.

Registration Information

Pricing

Although this webinar is complimentary for HAP members through the underwriting support of HAPevolve and industry partner XFERALL, you must register to attend.

$99—Non-Member

Questions

For registration information, or if you need special accommodations, please contact HAP Education Services at (717) 561-5270.
 

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