2024 Patient Safety, Quality, and Equity Symposium

Conference Registration and Networking
 

Welcome and Introduction
 

The Power of Storytelling to Advance Health Equity
Adam Kohlrus, BA, MS, CPHQ, CPPS, Partner & Business Designer, DoTank Health
 

Communications Action Planning
Adam Kohlrus, BA, MS, CPHQ, CPPS, Partner & Business Designer, DoTank Health 
 

Networking Lunch
 

Health Equity Ignite Talks

Cultural Appropriate Patient Care 
Highlighting member projects that focus on practicing cultural humility and activities that improve culturally appropriate care such as language access and health literacy. Learn how to:

• Standardize culturally appropriate care across the care continuum
• Increase the use of appropriate language through focus on training and customer service
• Integrate CLAS into care delivery and decrease disparity gap

Collection and Use of Data to Drive Action 
Highlighting member projects that focus on using quantitative and qualitative data to inform, design, and evaluate improvement strategies. Learn how to:

• Modify the STEEEP® (safe, timely, effective, efficient, equitable, and patient-centered care) tool to leverage point of care improvements
• Use data to assist patients who use the emergency department for primary care to connect with a permanent PCP

Next Steps for HAP’s Health Equity Collaborative
 

Networking Break
 

Making the Business Case for Equity—The Inextricable Link to Quality and Safety
Jacqueline Ortiz, M.Phil, Vice President of Health Equity and Cultural Competence, ChristianaCare

Jacqueline Ortiz is the vice president for Health Equity and Cultural Competence at ChristianaCare. In this role, Ortiz develops strategic clinical partnerships, creates and implements a portfolio of innovative programs and evidence-based initiatives to identify, evaluate and eliminate disparities in health care process and outcomes. Her focus is on building the organizational capacity to reduce the incidence of disease and improve health outcomes, advance equitable health care services, and reduce health disparities for identified conditions and target populations.
 

Joint Commission Update: Accreditation & Certification for Equity and Most Challenging Hospitals Accreditation Standards
Beverly M. Belton, MSN, RN Field Director, Surveyor Management & Support, Accreditation & Certification Operations, The Joint Commission

Explore the differences of The Joint Commission health equity standards and accreditation process, and the Health Care Equity Certification requirements. Leadership from The Joint Commission will also share compliance trends from their analysis of survey data and provide insights on the most challenging standards for hospitals. 
 

Resiliency, Patient Safety, and Emergency Management: Lessons Learned from Trump Rally
Kenneth P. DeFurio, FACHE, President and Chief Executive Officer, Butler Health System, Treasurer, Board of Directors, The Hospital and Healthsystem Association of Pennsylvania

In a world where unexpected crises can impact even the most routine medical environments, healthcare providers must be prepared to handle extreme situations. This session will examine the emergency response employed, the challenges faced, and the strategies that proved effective at from the shooting at former President Trump’s rally. You will learn how to prepare for, manage, and mitigate risks in a high-profile crisis to safeguard patients and maintain care standards.
 

Networking Reception with Sponsors
 

Light Continental Breakfast and Networking
 

Health Care Workforce: Building Engagement
Richard Bluni, RN, National Speaker, Coach, Huron

During this session you'll hear from national speaker, Rich Bluni, on how health care employers can elevate their culture and employee strategies to drive engagement and create psychologically safe working environments where teams openly share ideas—all of which ultimately bolsters employee recruitment and retention. 
 

Resiliency Engineering and Human Factors as a Path to High-Reliability Organizing
Oren Guttman, MD, MBA, Vice President for Patient Safety & High Reliability, Jefferson Health, Ed Asplundh Chief Patient Safety and Quality Officer, Jefferson Health Abington, Associate Professor of Anesthesiology, Sidney Kimmel Medical College

In complex socio-technical environments, operating systems largely determine the outcome. Clinical operating systems and safety management systems inform and define the safety behaviors of an organization, and therefore, its culture of safety. It is important to design tools, technology and processes that do not exceed the capability and capacity of those using the system. We need to hold our operating systems and safety management systems to the same high professional standards to which we hold our clinicians. In this session, we will explore how to improve the resiliency of clinical operating systems and key strategies, operations and tactics to keep errors from turning into failure and failure from spreading.
 

Networking Break and Move to Breakout Sessions
 

Breakout Sessions 
A. Virtual Nursing
B. Safety Process
C. Risk Arrangement to Prioritize Quality Improvement
 

Move to Breakout Sessions
 

Breakout Sessions
A. Behavioral Health
B. Medication Safety
C. Regulatory and Policy Update
 

Move to Breakout Sessions
 

Breakout Sessions
A. Virtual Strategies to Overcome Emergency Department Overcrowding
B. The Pressure is Rising! Setting the Standard: Self-Measured Blood Pressure Monitoring
 

Move to General Session
 

How Nurses Are Leading Patient Safety Innovation with support of AI
Fallon Hughes DNP, RN, NEA-BC, NPD-BC, Senior Director, Nursing Practice, Innovation, Research & EBP, WellSpan Health

IHI is working with five health care systems (including Wellspan) to conduct small pilot tests in three key focus areas identified by IHI related to innovative, nurse-led acute care delivery solutions: innovative technology that improves efficiencies for staff, like robots or wearable vital sign monitors, virtual care delivery, and utilization of interprofessional support, teams, and resources. The goal is to gather insights that can be shared more broadly, to inform how other health systems might mirror these new care delivery solutions.
 

Networking Lunch, Excellence in Patient Safety Awards, and Closing Session
Patient Involvement Strategies for Preventing Diagnostic Errors—Lessons for Safety, Quality and Equity Leaders
Carole Hemmelgarn, MS, MS, Director, Executive Master’s Program for Clinical Quality, Safety & Leadership, Senior Director, Education, MedStar Institute for Quality & Safety (invited)

A growing body of evidence shows that diagnostic errors are the most common, catastrophic, and costly of all medical errors. They are difficult to identify and often go unrecognized until it is too late. During this session, we’ll delve into the significance of timely, accurate and well-communicated diagnosis. We’ll have focused discussion on strategies that engage patients, families, and caregivers in the diagnostic process so that every patient receives the highest quality of diagnostic care.
 

Adjourn