June 18, 2024 - 8:00 AM - 4:00 PM

HAP's 2024 Workforce Summit Register Now

Location: Sheraton Harrisburg Hershey , ,

Registration Deadline: June 14, 2024


HAP’s new Workforce Summit focuses on addressing our most vital resource in health care! We'll explore opportunities to invest in, realign, and refocus our efforts to support and strengthen the health care workforce of today and tomorrow. Our inaugural event showcases innovative approaches to develop new career pathways, attract and retain talent, and train the next generation of providers.

You’ll learn how to support employee well-being and safety, optimize the workforce through rapidly advancing technologies including artificial intelligence, and improve collaboration across industry and public partners. Don’t miss this opportunity to network with peers and gain insights you can use to guide your organization forward during this time of continued transformation.

Registration is complimentary for HAP hospital and health system members.



8:00 AM

Summit Registration and Continential Breakfast

9:00 AM

Welcome Remarks
Nicole Stallings, President and Chief Executive Offer, The Hospital and Healthsystem Association of Pennsylvania

9:05 AM

How to Improve Engagement and Spark Innovation through Humility and Ambition
Amer Kaissi, Professor of Healthcare Administration, Trinity University

In the post-COVID world of emotional exhaustion, staffing shortages and financial challenges, improving employee engagement and sparking their innovation and creativity is an uphill battle for most leaders. In this session, Amer shows that leaders who have the confidence to make hard decisions in uncertain environments and the humility to admit mistakes, can better connect with their team members, while empowering them to integrate novel ideas into how they solve problems. Building on the latest research evidence and his experience as a coach with high-level executives, he makes a convincing argument that humbitious and open-minded leadership is the best way to lead in difficult times. He provides specific take-home behaviors for leaders to implement immediately and transform the way they lead.

9:55 AM

Strengthening the Health Care Workforce—Innovative Strategies


  • Paula Agosto, RN, MHA, SVP & System Chief Nursing Officer, Children’s Hospital of Philadelphia


  • Kimberly Brister, MBA, CPDC, Vice President and Chief Diversity, Equity and Inclusion Officer, WellSpan Health
  • Melissa Ferraro, Senior Vice President, Human Resources, Allegheny Health Network
  • Kate FitzPatrick, DNP, RN, NEA-BC, FAAN, EVP/Connelly Foundation Chief Nurse Executive Officer for Jefferson Health, Professor and Associate Dean for the Jefferson College of  Nursing
  • Michael Makosky, FACHE, Chief Executive Officer, Fulton County Medical Center

A talented, qualified, engaged and diverse workforce is at the heart of America’s health care system. However, hospitals and health systems face mounting workforce challenges, including critical staffing shortages, which could jeopardize access to care in the communities they serve. During this session, we will hear from a panel who will discuss current challenges and share strategies to grow the talent pipeline, optimize care, and leverage community partnerships.

10:35 AM

Networking Break

10:55 AM

Ignite Talks: Training the Next Generation: Developing Career Pathways

A. Pathway Programs
B. Apprenticeships
C. Nurse and Physician Residency Programs
D. Community Partnerships
E.  Rural Strategies

12:30 PM

Networking Lunch

1:15 PM

Creative Staffing: The Role of AI in Improving Productivity & Reducing Burnout

Cristal Mackay, Vice President, Customer Success, Workforce AI, Aya Healthcare

Nurse burnout remains a central concern for leaders striving to enhance retention and elevate patient outcomes. While many nurse leaders are undergoing organizational and policy changes to address burnout, AI-enabled technology may be an additional tool in your burnout toolkit that shouldn’t be overlooked.  This session will explore the potential of technology to alleviate burnout and enhance the well-being of managers, clinicians, and patients.

Learning objectives:

  • Develop a holistic approach to nurse wellbeing and job satisfaction
  • Explore practical AI tools and platforms to balance workload and improve productivity
  • Address concerns and ethical considerations with AI
  • Learn strategies and best practices for implementing technology solutions
2:00 PM

Ignite Talks: Creative Retention

A. Workplace Safety
B. Retention Programs
C. Burnout/Clinican Wellbeing 
D. Creative Staffing and Technology Solutions

2:50 PM

Networking Break

3:05 PM

Next Generation Approach for a Sustainable Workforce

4:00 PM


Sponsorship Opportunities

Sponsor Benefits

  • Expand your brand—maximize your exposure to current and prospective customers, creating opportunities for marketing and thought leadership
  • Reach valuable decision makers, build lead generation, and reach through our high value networking, event experience and virtual content
  • Receive customer feedback on products and services you’re developing, launching or redefining. 
  • Explore and learn—with our relationships and market knowledge, we recruit high-level speakers for the Summit. Align your brand with our extraordinary members and speakers.
  • Show your support of the important work of HAP member hospital and health systems in caring for their patients and their communities

You can find more detailed information and the registration form here.

Target Audience

The Summit is intended for hospital c-suite executives, including Chief Executive Officers, Chief Operating Officers, Chief Medical Officers, Chief Financial Officers, Chief Nursing Officers, Government Relations Officers, Legal Counsel, Human Resource Leaders, Population Health Officers, clinical managers, and team members focused on workforce strategy.

Continuing Education

ACHE Qualified Education Credit (non-ACHE)
HAP is authorized to award a pre-determined number of pre-approved ACHE qualified education credit (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives.

Credit Designation for Nursing
This continuing nursing education activity is pending is pending approval.
Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Hotel Information

Sheraton Harrisburg Hershey
4650 Lindle Rd, Harrisburg, PA 17111
(717) 233-6000

HAP has reserved a limited block of rooms at the Sheraton Harrisburg Hershey Hotel for the evening of June 17, 2024. The rate is $149, plus tax (single/double). For reservations, call  717-564-5511. Individual reservations not canceled 48 hours before arrival will be subject to a cancellation fee equal to one night’s room and tax. For online reservations, attendees may reserve rooms at the group rate using HAP’s dedicated group reservation page. The room rate is available until Friday, May 24, 2024.Hotel check-in time is 4:00 p.m. Check-out time is 11 a.m.

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