April 03, 2024 - 9:00 AM - April 04, 2024 3:00 PM

HAP's Leadership Summit

Location: Hilton Harrisburg, One North Second Street, Harrisburg,, PA 17101

Registration Deadline: March 30, 2024


Online registration for this webinar has closed. Please contact HAP Education Services at (717) 561-5270 if you would like to register for this event.

Registration is now open! HAP’s 2024 Leadership Summit is where solutions begin. Our flagship event offers more innovative solution-focused programming to get you thinking, creating, and discovering more ways to meet your patient and community needs and advance a healthier Pennsylvania.

This year’s agenda features customized learning tracks, strategies on how to improve patient safety through communication strategies, new ways of thinking about the health care workforce pipeline, and a nuanced and insightful analysis of the issues shaping American politics today and the upcoming election. Networking opportunities will feature time for you and your peers to connect with lawmakers, sponsors, and HAP staff. Don't miss this chance to celebrate our achievement award winners at our annual recognition dinner, network, learn, and innovate solutions at HAP's 2024 Leadership Summit. The early bird rate ends March 1! 

Meeting Sponsors






BRG     HAPevolve     MarshMcLennan Agency     Saber Healthcare   



Aetna Better Health Kids     Center for Organ Recovery and Education     ChartSpan     PA Health & Wellness     Penn State College of Medicine

Vizient     WittKieffer  



  Boehringer Ingelheim   |   CommerceHealthcare   |   Favorite Healthcare Staffing   |   Gift of Life   |   Intellimed   |   Kontakt.io   |   Pacific Companies   |   Psychiatric Medical Care   |   SUNRx





9:00 AM

Summit Registration

10:00 AM

James Brexler, FACHE, President and Chief Executive Officer Doylestown Health, Chair, Board of Directors, The Hospital and Healthsystem Association of Pennsylvania

10:05 AM

Politics and Health Care: A Fireside Chat with Domenico Montanaro and Ron Southwick 
Domenico Montanaro, Senior Political Editor and Correspondent, NPR 
Ron Southwick, Editor, Chief Healthcare Executive, Former Editor of PennLive, The Patriot News 

Join us for this engaging fireside chat between Ron Southwick, Editor for the Chief Healthcare Executive, and Domenico Montanaro, Senior Political Editor at NPR, as they discuss the current political climate in America. From the latest developments in Washington to the biggest issues impacting how hospitals conduct business, this conversation will provide a nuanced and insightful analysis of the issues shaping American politics today and the upcoming election.

11:00 AM

Improving Patient Safety Through Communication
Dr. Tejal Gandhi, MPH, CPPS, Chief Safety and Transformation Officer, PressGaney

Communication and teamwork skills are essential for providing quality health care.  When all clinical and non-clinical staff collaborate effectively, health care teams can improve patient outcomes, prevent medical errors, improve efficiency and increase patient satisfaction. During this session, Dr. Tejal Gandhi will discuss strategies and tactics to communicate effectively and bolster engagement among hospital teams and patients, leading to safe, high-quality care.

12:00 PM

Networking Lunch, Sponsor Exhibits, Award Posters, and Solutions Stage

Committee Luncheons 
Invitation Only

1:05 PM

Addressing the Public Narrative about Hospitals
Richard J. (Rick) Pollack, President and Chief Executive Officer, American Hospital Association 
Mark A Rubino, MD, MMM, President, AHN Forbes Hospital, AHN Allegheny Vally Hospital, Secretary, Board of Directors, The Hospital and Healthsystem Association of Pennsylvania

American Hospital Association (AHA) President and CEO Rick Pollack will sit down with HAP board member, Mark Rubino, MD, President, Forbes Hospital, and provide a national perspective on the state of American health care, the current political landscape in Washington D.C., and its impact on our nation’s hospitals and health systems. Rick will share AHA’s current work and will identify opportunities for hospitals share their stories.

2:00 PM

Networking Break, Sponsor Exhibits, Award Posters, and Solutions Stage

2:15 PM

Tactical Solutions Centers

A. Emergency Department Throughput: Strategies for Success
Marc Harris, DO, FACEP, System Chairman of Emergency Medicine, Guthrie Robert Packer Hospital
Shelby McCutcheon, MSN, RN, CEN, PHRN, Director, Emergency Department, Guthrie Robert Packer Hospital
Joseph Macdonald, CSSBB, MBA, Process Improvement Engineer, Main Line Health
Lan P. Nguyen, MBA, MS, LSSBB, Process Improvement Engineer, Main Line Health

B. What Hospital Executives Need to Know Now about Managing the Change Healthcare Cyberattack and Recovery
Jolene Calla, Esq., Vice President, Finance and Legal Affairs, The Hospital and Healthsystem Association of Pennsylvania
Sean Zabaneh, Partner, Duane Morris, LLP

C. Food Insecurity and Health: Strategies to Improve Access and Advance Equity
Elizabeth Hivner, MEd CHES, Manager of Community Health and Wellness Penn Medicine Lancaster General Health
Rajika E. Reed, Ph.D., MPH, MEd, Vice President Community Health, St. Luke’s University Health Network

3:05 PM

Networking Break and Move to Breakout Sessions

3:15 PM

Tactial Solutions Centers

A. Workforce Innovation: Pipeline and Peer Support Strategies
Florrie Vanek, MSN, RN, NE-BC, Director of Nursing Education, Professional Practice, Pennsylvania Hospital
Desha Dickson, Vice President of of Diversity, Equity, and Inclusion and Community Wellness, Tower Health
Courtney Powers, Director, Community Wellness, Reading Hospital

B. Prior Authorization Reform—Understanding the New External Review Process in Pennsylvania 
Sandy L. Ykema, Esq., Senior Health Insurance, Department Counsel at Pennsylvania Insurance Department
Richard L. Hendrickson, Esq., Department Counsel at Pennsylvania Insurance Department

C. Hospital Strategies for Reducing Maternal Health Disparities
Katie Costantini MSN, RNC, Director, Maternal Child Services, Chester County Hospital
Kelly A. Zapata, BSN, RN, CBC, CSSGB, Senior Improvement Advisor, Hospital of the University of Pennsylvania, Department of Women’s Health

4:15 PM

Making Lives Better: Insights from Policymakers on Key Priorities and Initiatives
Moderator: Nicole Stallings, President and Chief Executive Officer, The Hospital and Healthsystem Association of Pennsylvania


  • Valerie Arkoosh, MD, MPH, Secretary, Department of Human Services, Commonwealth of Pennsylvania
  • Debra Bogen, MD, FAAP, Acting Secretary of Health, Commonwealth of Pennsylvania

Pennsylvania Secretary of Human Services, Valerie A. Arkoosh, MD, MPH, and Acting Secretary of Health Debra Bogen, MD, FAAP will sit down with HAP’s President and CEO, Nicole Stallings to discuss the vision, opportunities, and challenges for the Commonwealth, and how we can all help the people of Pennsylvania make their lives better. During this rapid-fire session, they will discuss strategies for working together to increase access to high-quality care, how to support providers, and invest in the Commonwealth’s communities, including: maternal health, workforce, health equity, rural health and behavioral health.

5:00 PM

Networking Reception, Sponsor Exhibits, Award Posters, and Solutions Stage

6:30 PM

Dinner,  Awards Presentation, and Keynote Speaker

7:15 PM

Achievement Awards Recognition, AHA Grassroots Champion and Most Valuable PAC Player Award


7:30 PM

The Power of Resilience: How to Cultivate a Mindset that Changes the World
Hayley Arceneaux, Physician Assistant, St. Jude Children's Research Hospital, Commercial Astronaut

At the age of 10, Hayley's life took an unexpected turn when she was diagnosed with osteosarcoma, a rare form of bone cancer. Instead of letting her dreams be shattered, she found herself serving as an ambassador for St. Jude on Inspiration4, the first all-civilian mission to orbit Earth. Not only did she become the first person with a prosthesis to go to space, but she also made history as the youngest American and the first pediatric cancer survivor to venture beyond Earth's bounds. Join Hayley in the capsule simulator, scale the heights of Mount Rainier, witness the breathtaking views of Earth from space, and appreciate the possibilities that await you. Even in the face of life’s darkest challenges, there is always the opportunity to embrace a perspective that reaches far beyond the boundaries of this world.

8:30 PM

Fireside Chats


7:30 AM

Networking Breakfast and Conference Registration

8:30 AM

President’s Remarks
Nicole Stallings, President and Chief Executive Officer, The Hospital and Healthsystem Association of Pennsylvania

8:50 AM

Advancing Equity in Maternal Health: The Path Forward
Moderator: Shelly Buck, DNP, MBA, President, Riddle Hospital, Member, Board of Directors, The Hospital and Healthsystem Association of Pennsylvania, Chair, Maternal Health Taskforce, The Hospital and Healthsystem Association of Pennsylvania


  • Gerria Coffee, President, Pennsylvania Doula Commission
  • Aasta Dinesh Mehta, MD, MPP, Physician, Obstetrics and Gynecology, Penn Medicine
  • Hyagriv Simhan, MD, MS, Professor, Obstetrics, Gynecology, and Reproductive Sciences, University of Pittsburgh School of Medicine, Executive Vice Chair, Obstetrical Services, Director of Clinical Innovation for the Women's Health Service Line, Executive Director, OB-GYN and Women’s Health, UPMC

This session will examine root causes of maternal health disparities and opportunities to advance equitable care. With our panel of hospital leaders and community partners, we will delve into recent progress, programs, and partnerships; explore how providers, community partners, and government can work together to advance maternal care equity; and discuss efforts to develop a material health equity strategy.

9:40 AM

Financial Sustainability for the Next Phase of Health Care
Erik Swanson, Senior Vice President, Kaufman Hall
Carrie Willetts, President and Chief Executive Officer, WVU Medicine Uniontown Hospital

Too often external factors, including roadblocks in the move from volume to value and the onslaught of other substantial reimbursement issues have health care organizations stuck in reactive planning. Join this innovative session with leading financial expert, Eric Swanson, as he discusses how some hospitals are successfully navigating these challenges and what solutions health care leaders can use on how to stay ahead of the financial curve. He will provide strategic insights into how to move from the reactive but necessary stage of financial recovery and transition into long-term, proactive financial health and sustainability.

10:25 AM

Networking Break, Sponsor Exhibits, and Solutions Stage

10:40 AM

Artificial Intelligence in Health Care 
Steve Berkowitz, MD, Founder and President, SMB Consulting

Hardly a day goes by when there is not a story in the news about artificial intelligence and its impact on society. New advances in technology and applications are both exciting and scary. GPT is enabling technology that is increasingly like a human. Computer-brain interfaces can physically connect the mind to the computer. How does the health care executive stay on top of the science and make knowledgeable decisions? Or do we just let AI take over the world? Might your new doctor be an AI hologram? Dr. Berkowitz will review the basic models and concepts of AI such as processing speed, machine learning and networks, with particular emphasis on their applications in health care. He will discuss special interest topics such as GPT, brain-computer interfaces, emergent properties, and the concept of singularity. He will discuss the present and future impact of AI on health care systems, patients, and providers.

11:30 AM

What's Next in Health Care Workforce Development and Empowerment 
Moderator: Jay Feldstein, DO, President and Chief Executive Officer, Philadelphia College of Osteopathic Medicine 


  • Luke Bernstein, President and Chief Executive Officer, Pennsylvania Chamber of Business and Industry
  • N. Benjamin Fredrick, MD, Director, Global Health Center, Director, 3PA Area Health Education Center (PA AHEC), Doctors Kienle Chair for Humane Medicine, Professor of Family and Community Medicine, and Public Health Sciences and Humanities, Penn State Hershey Medical Center, Pennsylvania State University College of Medicine
  • Kathy Mayle, MBA, MNEd, RN, Dean of Nursing, Community College of Allegheny County
  • Hope Waltenbaugh, MSN, RN, CNOR, NE-BC, Vice President, Nursing Operations and Innovation, Perioperative Internal Staffing Team, Allegheny Health Network

Hospitals and health systems continue to face acute workforce challenges. Competition for labor remains intense, particularly for nurses. Staffing costs are skyrocketing, especially in small rural hospitals that often find it hard to attract workers. During this session, we will hear from a panel of community and hospital leaders who discuss new ways of thinking about the health care workforce pipeline, career pathways and how we can strengthen the nursing and physician pipeline.

12:20 PM

Networking Lunch

1:05 PM

Engaging a Multi-Generational Workforce with a Gig Economy
Kelly Parker, Vice President, Channel Partnerships, Qualivis

For the first time in modern history, there are five generations in the workforce. With workforce shortages continuing to challenge the health care industry, recruitment and retention across all generations are critical to effectively serve the needs of our communities. This session will explore generational differences and explore how the right strategies and technology can keep your multigenerational workforce engaged and thriving in the workplace. We’ll discuss how hospital leaders can factor in emerging trends to deepen employee engagement, improve caregiver satisfaction and spark innovation. During this session, you’ll be able to describe innovative recruitment and retention strategies given staffing challenges and identify strategies to leverage technology for health care worker engagement.

1:30 PM

Closing Remarks
Nicole Stallings, President and Chief Executive Officer, The Hospital and Healthsystem Assocation of Pennsylvania

Sponsorship Information

HAP is the leading statewide health care association in Pennsylvania providing advocacy, technical assistance, education, networking, and information to its members. Sponsorship of HAP’s Annual Leadership Summit places your organization front and center with decision makers from hospitals, health systems and other health care leaders across Pennsylvania. Be part of HAP’s flagship, most high profile event of the year! For more information, contact Daneen Schroder, HAP's Vice President of Member Services and Strategic Initiatives.

Space is limited! Download the sponsorship prospectus here!

Continuing Education

ACHE Qualified Education Credit (non-ACHE)
HAP is authorized to award a pre-determined number of pre-approved ACHE qualified education credit (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives.

Credit Designation for Physicians
AXIS Medical Education designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Credit Designation for Nursing
AXIS Medical Education designates this continuing nursing education activity for a maximum of 7.5 contact hours.
Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Hotel Information

Hilton Harrisburg
One North Second Street, Harrisburg, PA 17101
(717) 233-6000

HAP has reserved a limited block of rooms for the evening of April 3, 2024. The rate is $189, plus tax (single/double). For reservations, call  (717-233-6000 option 0) and provide the code: 952 to access the special rate of $189. Individual reservations not canceled 48 hours before arrival will be subject to a cancellation fee equal to one night’s room and tax. For online reservations, attendees may reserve rooms at the group rate using HAP’s dedicated group reservation page. The room rate is available until Wednesday, March 13, 2024.

***Please note: The hotel is sold out for the evening of  Tuesday, April 2, 2024 and has limited rooms available for Wednesday, April 3. If you wish to make a reservation using the link above, please edit your stay to reflect Wednesday, April 3-Thursday, April 4 and press the update button.

Hotel check-in time is 4:00 p.m. Check-out time is 11 a.m. For directions, more information about the hotel, or area attractions, please visit the Hilton Harrisburg’s website.

Registration Information

Leadership Summit registration fee includes program content, continuing education credit, and meal functions.

HAP Member Rate : $399 
HAP Associate Member Rate: $499
HAP Nonmember Rate: $699

Registrants are responsible for the full fee if cancellation is received after Wednesday, March 27.  There is a $75 administrative fee on all cancellations. Cancellations must be in writing.  No-shows will be billed.  Substitutions are permissible.

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