October 12, 2023 - 1:15 PM - 2:00 PM

How to Have the Tough Conversations in Healthcare Webinar

Location: Online

Registration Deadline: October 13, 2023


Coaching staff to higher levels of performance is one of the most important skill sets a leader must have. No one ever said leading was easy or comfortable, especially when a critical conversation needs to occur. This interactive session will provide practical strategies to help you become a more effective communicator, as well as provide hands-on practice in conflict management.

HAP and other state hospital associations are joining together this summer to provide four virtual presentations to equip healthcare professionals like you with invaluable insights, best practices, and the latest industry trends. Join us for Part 1 of this four part series to learn how AI at work will advance human intelligence. 

CNE and ACHE credits for each webinar are available.

Learning Objectives

Learning Objectives:

  • Articulate the patient safety communication challenges within the current healthcare environment
  • List evidence-based benefits for building a culture of safety with effective communication
  • Describe incivility in the workplace and its negative impacts
  • Demonstrate setting expectations and delivering difficult messages


Pam Beitlich, DNP, ARNP, RN, NEA-BC
National Speaker, Executive Director
Women & Children’s Services at Sarasota Memorial Hospital

Registration Information

HAP Members - $59
HAP Association Members - $109
Non-members - $199

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