June 15, 2023 - 12:00 PM - 1:00 PM

Innovating to Improve Behavioral Health Access

Location: Online

Registration Deadline: June 15, 2023



Thanks to the underwriting support of HAPevolve and XFERALL, a HAPevolve industry partner, this webinar is complimentary for all HAP members.

Delayed care for patients with behavioral health needs leads to poor patient outcomes and emotional stress felt by patients and staff. Technology innovations can efficiently connect hospitals, community mental health programs, health care professionals, and behavioral health treatment programs resulting in decreased wait times for behavioral health placement and reduced strain on overcrowded emergency departments.

During this session, participants will discover how to remove manual processes and modify business workflow to align with patient care needs. The result is faster patient transfers and better patient care, while reducing cost and improving staff engagement.

Learning Objectives

At the conclusion of this webinar, participants will be able to:

  • Consider approaches to improve the efficiency of intake and referral processes
  • Evaluate care improvement and cost reduction opportunities using analytics
  • Identify best practices to effectively use technology to drive care process improvements
  • Learn first-hand how data transparency can improve care coordination with your team and referring partners


Shana Palmieri
Chief Clinical Officer and Co-Founder

Shana Palmieri is the chief clinical officer and co-founder at XFERALL. In this role, she is responsible for the strategic business operations and clinical innovation of the company.   XFERALL is a platform designed to create efficiency and improve patient care in the healthcare system by pro-actively matching patient needs to facility capabilities, quickly connecting healthcare professionals to providers with the resources to treat patients’ conditions.  XFERALL is an innovative technology aimed at disrupting inefficiencies within the healthcare system with a specific focus on addressing urgent access to care for behavioral health and medical patients.

Before joining the team to launch XFERALL, Shana served as the Director of Community Services at Kalihi Palama Health Center in Honolulu, Hawaii. Prior to this position, she worked at The George Washington University Hospital as the director of the Behavioral Health Division which she developed.

Shana entered into the start-up world after more than 17 years of experience in healthcare and social services including direct clinical practice and healthcare administration.  Her clinical and administrative experience includes working within various healthcare settings including for-profit and nonprofit healthcare systems, local and state government programs, and nonprofit social services agencies.

Who Should Attend

This webinar will be of interest to behavioral health directors, emergency department leaders, social workers, case managers, chief nursing officers, chief medical officers, chief financial officers, and chief operation officers.

Registration Information


Although this webinar is complimentary for HAP members through underwriting support of HAPevolve and industry partner XFERALL  you must register to attend.



For registration information, or if you need special accommodations, please contact HAP Education Services at (717) 561-5270.

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