July 21, 2022 - 12:00 PM - 1:00 PM

The Missing Piece: Engaging Patients and Families in REaL Data Collection

Location: Online

Registration Deadline: July 21, 2022

Overview

Intentionally and routinely engaging patients and families in REaL data collection efforts allows for diverse perspectives of individuals with lived experiences to provide feedback on key processes, in addition to fostering trust between patients and organizations. During this virtual session, HAP will convene member hospitals to understand the importance of engaging patients and families in REaL data collection efforts. Join us to hear from a panel of patient experience experts to learn more about patient advocates roles on equity improvement teams and how to begin or advance that collaboration. Throughout the panel discussion, HAP will facilitate discussion with attendees and panelists to share strategies that have been successful with engaging patients and families in this work.

Learning Objectives

Understand the importance of engaging patients and families in the onset of this work
Review the role of the patient advocate on equity improvement teams
Discuss strategies that have been successful with incorporating Patient and Family Advisory Council (PFAC) members into this work

Faculty

Dwight W. McBee, MBA, BSN, RN, CPXP
Executive Vice President, Chief Experience Officer & Internal Health Equity Officer
Jefferson Health

Tricia Nichols, MSN, RN, NEA-BC, CPXP
Director of Patient Experience
Jefferson Health Northeast

Tina L. Nixon, MHA, CDE
Vice President Mission Effectiveness, Diversity & Inclusion
UPMC Central PA

Matthew CP Purinton, LCSW
Clinical Staff Therapist
Council for Relationships

Moderator: Janette Bisbee, Education/Project Manager, Quality Initiatives, HAP

Who Should Attend

This webinar will be of particular interest to C-Suite Leaders, Quality and Safety Leadership, Diversity, Equity, & Inclusion Leadership, and PFAC Representatives.

Registration Information

This webinar is complimentary to all HAP members as part of the association’s efforts to improve racial health equity through facilitated learning, networking and collaborative action. Although there is no fee for members, you must register to attend.

Questions

For registration information, or if you need special accommodations, please contact HAP Education Services at 717-561-5270.

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