HAP’s 2020 Patient Safety and Quality Symposium

September 9-11, 2020
Virtual event

Celebrate the Advances in Quality Made by HAP Members

For 16 years, clinical, quality, and safety professionals across the commonwealth have been attending HAP’s Patient Safety and Quality Symposium to hear how nationally recognized health care experts and creative thinkers are transforming quality and safety. 

2020's Virtual Event

In light of the COVID-19 response efforts as well as the Centers for Disease Control and Prevention’s and local recommendations, HAP will convert the in-person 2020 Patient Safety and Quality Symposium into a virtual event.

The virtual conference will incorporate many components of the in-person event and provide a setting for health care leaders to discuss the challenges and lessons learned from COVID-19 and how to prepare for a potential second wave. Hospital leaders will share their stories and tips for leadership and resiliency during a crisis and we will begin a dialogue about racial justice and health equity. Be sure to take advantage of the interactive learning as Pennsylvania hospital teams share their innovative projects for improving maternal/child care, engaging health care teams, and leveraging community partnerships.


Wednesday, September 9 | Noon–1:30 p.m.

12:00 p.m. Leadership and Resiliency during a Crisis, Alan Vierling, DNP, MSN, RN, President, Sparrow Hospital

12:40 p.m. Facing the Enemy: Experiences of Being a Frontline Provider during COVID-19
Moderator: Robert Shipp III, PhD, BSN, RN, Vice President, Population Health and Clinical Affairs
Panelists: Faith Colen, MSN, RN, CEN, CPHQ, Director of Quality and Patient Safety, UPMC; Mark E. Mikkelsen, MD, MSCE, FCCM, Pulmonary Medicine, Penn Medicine; Duane Sunday, RRT, CPFT, Clinical Manager, Respiratory Services, Geisinger Holy Spirit; Kelly Zabriskie, Infection Control Program Director, Thomas Jefferson University Hospital

1:30 p.m. Adjourn

Thursday, September 10 | 9:00 a.m. to Noon

Pick a breakout session. Attend all three live or watch them on demand.

Breakout Sessions A

9:00 a.m. Maternal Child Health (each session 20 minutes)

  • Healthy Baby Program: Improving Access and Care for Underserved Pregnant Women—Phoenixville Hospital, Barbara O'Connor, Director of Community Health Education & Outreach, Pheonixville Hospital
  • Enhanced Recovery for Cesarean Delivery (ERAC): A QI Project to Reduce Opioid Use, Susan Utterback, DNP, MSIT, RN, Nursing Systems Coordinator, Women and Children's Services, Abington Jefferson Health; Kathryn Ruymann, MD, PGY4 Obstetrics and Gynecology, Abington Jefferson Health
  • Standardization of High Flow Nasal Cannula (HFNC) Oxygen Therapy Management for Pediatric Bronchiolitis in the Emergency Department, Crissi Saddler, MBA, RRT, NP-S, Director of Respiratory Care and Ancillary Services, Bryn Mawr Hospital

10:00 a.m. Break

Breakout Sessions B

10:10 a.m. Systems Approaches to Improve Quality and Staff Safety

  • Caring for Our Caregivers, Heather Strope, MSN, RN, Nurse Manager, Washington Health System
  • Workplace Violence Prevention Within a Multi-Hospital Organization: Interdisciplinary, Collaborative Approach to Achieving “Systemness”, Jennifer Higgins, RN, BERT Program Coordinator, WellSpan Health; Helen Copenheaver, BSN, RN, ONC, NPD-BC, Director of Professional Development and Magnet Program Director, Wellspan Health; Brent Swope, BA, Coordinator of Milieu Behavior Management Training, Wellspan Health
  • Using Interprofessional Huddles to Transform CDI Rates, Catherine Mohr, RN, DNP, NEA-BC, Chief Nursing Officer, Guthrie Robert Packer Hospital

11:10 a.m. Break

Breakout Sessions C

11:20 a.m. Community Partnerships to Support the Triple Aim

  • Building and Strengthening Better Oral Care for the Communities We Serve, Lori Gross, Regional RHS Director, UPMC Cole
  • Community Asthma Prevention Program Plus Home Repairs, Amanda Evans, MPH, Program Manager, Healthier Together, Children's Hospital of Philadelphia; Tyra Bryant-Stephens, MD, Director and Founder, The Community Asthma Prevention Program, The Children's Hospital of Philadelphia
  • Innovative and Collaborative Post-Acute Care Strategy of Two Large Hospital Health Systems, Heather Peiritsch, MSN, RN, NEA-BC, Program Manager, Jefferson Health and Main Line Health; Elizabeth Souder, PT, MSPT, BA, Interim VP of Clinical Operations; Director of Post-acute Network, Delaware Valley Accountable Care Organization (DVACO)

12:20 p.mAdjourn

Friday, September 11 | Noon to 1 p.m.


A Provider and Patient’s Story: Recognizing and Reconciling Racism in Health Care, Gwendolyn Poles, DO

It is an uncomfortable fact that racism and discrimination are ingrained in our health care delivery system. In this thought-provoking session, Dr. Poles will share her experiences of racial and ethnic health disparities, as both an African American doctor and a chronic disease patient. She will explore strategies for reducing health disparities and engage the audience to examine long-debated issues from a new angle

1:00 p.m. Adjourn

Learning Objectives

  • Discuss strategies about how to lead and be resilient during a crisis or a pandemic
  • Describe strategies for reducing health disparities, racial inequity, and examine long-debated issues from a new angle
  • Improve supporting clinician wellness during a crisis and caring for patients, and strengthen your pandemic response if there is a resurgence of COVID-19
  • Create a plan for improving quality and staff safety through violence de-escalation, staff wellness, and inter-professional huddles
  • Outline strategies to implement community partnerships to support the Triple Aim
  • Identify strategies to improve maternal and child health

Posters Sessions 

Prerecorded 10 minute sessions (included in event materials)
  • St. Luke's Monroe Campus, Stroudsburg—"I've fallen and I can't get up...Preventing Inpatient Falls"
  • Lankenau Medical Center, Wynnewood—Decreasing Dermal Damage From Endotracheal Tubes in the Intensive Care Unit: A Team Based Approach
  • Fox Chase Cancer Center, Philadelphia—Nasogastric Tube Feeding for Radiation-Induced Dysphagia in Patients with Head and Neck Cancer