Increasing Transparency | HAP

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Initiatives

Related Information

Guidelines for Consumer-Focused Hospital Financial Services
Principles and operational guidelines for hospitals to ensure that consumers have a better understanding of their financial responsibilities (Jun 2015)


White Paper
On consumer-focused hospital financial services (Dec 2014)


Testimony Before Pennsylvania Department of Insurance
On balance billing (Sep 2015)


HAP Testimony
Before the Senate Banking and Insurance Committee on balance billing (Oct 2016)


Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

Avoiding Surprises in Your Medical Bills | A Guide for Consumers
The American Hospital Association (AHA) has partnered with the Healthcare Financial Management Association and America's Health Insurance Plans to develop a new guide to help patients ask the right questions to avoid paying more than expected for health care services.

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

August 01, 2019

CMS Builds on Success of Medicare Blue Button 2.0, Pilots Program to Give Clinicians Claims Data

A new federal pilot program will give clinicians direct access to claims data, a critical step to improving patient care.


July 30, 2019

National Hospital Associations Release Paper Calling for Updates to Patient Experience Survey to Improve Patient Care

Five major hospital associations have released a paper recommending updates to the HCAHPS survey to better reflect the changes and advancements in health care and improve patient care.


July 19, 2019

Public Health Priorities, Drug Price Transparency and Surprise Medical Billing Legislation Advance through U.S. House Committee


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