HAP

Login to view your account.

Don't have an account? Click here.

Initiatives

Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

October 05, 2017

New Survey Finds 21 Percent of Americans Report Personal Experience with Medical Errors

The Institute for Healthcare Improvement and the National Patient Safety Foundation (IHI) Lucian Leape Institute and NORC at the University of Chicago released survey findings last week demonstrating that, while the vast majority of Americans are having positive experiences with the health care system, 21 percent of adults report having personally experienced a medical error. The survey will be among topics covered next week by IHI’s Patricia McGaffigan, keynote speaker at HAP’s 2017 Patient Safety & Quality Symposium.


October 03, 2017

Reauthorization of PHC4 Legislation Passes PA House

Today, the Pennsylvania House of Representatives passed legislation to reauthorize the Pennsylvania Health Care Cost Containment Council (PHC4). House Bill 1613, sponsored by Rep. Bryan Cutler (R-Lancaster), also modernizes the council by updating its powers and duties.


October 02, 2017

Patient-Centered Care Awareness Month Invites Greater Engagement in Health Care from All

October is Patient-Centered Care Awareness Month, providing an opportunity for Pennsylvania hospitals, patients, and families to celebrate the progress made in involving patients and family members as equal partners in their care and to invite even greater engagement.


View all Increasing Transparency News

Related Blogs

October 31, 2016

Advancing a Culture of Mutual Respect: a critical element for a healing environment


April 08, 2016

CMS’ Hospital Star Ratings:


August 15, 2014

Brave Hospitals

Recently, Janette Bisbee, a member of HAP’s Hospital Engagement Network team, delivered a compelling presentation on hospital patient and family engagement efforts. During the presentation, she referred to “brave hospitals”––those entities willing to step out and take risks, accepting the possibility of cultural discomfort, unrest, or even failure.

View All Increasing Transparency Blogs

Learn

There are no events for this issue.

See all Increasing Transparency events
« Close