In what is being described as the biggest price fixing scheme in U.S. history, more than twenty (20) of the largest generic drug manufacturers stand accused of engaging in an industry-wide conspiracy dating back to, at least, March 2011 to artificially inflate and manipulate the prices of more than 200 different generic drugs, including treatments for diabetes, cancer, arthritis and other medical conditions.

Although every organization strives to deliver trusted and safe patient-centered care, do they really? A consumer’s perception of quality at an organization is affected by moments of truth – moments that form an impression. This session is about hardwiring behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery, and operational excellence from patient, employee and physician perspectives.

Committing to improving health equity means collecting and stratifying data to identify inequities, help set priorities, and drive improvement activities. During this virtual session, HAP will convene member hospitals and their leaders to understand the importance of collecting and utilizing race, ethnicity, and language (REaL) data and share strategies to advance this important work.