This fold-out brochure (382 Kb English pdf file) helps consumers better understand their health care coverage and how the health care services they receive are paid for.

It describes the various types of insurance consumers may have and what information the hospital needs to file claims on patients’ behalf. It also defines deductibles, copayments, and other insurance terms, and explains the importance of consumers understanding their coverage requirements and personal responsibilities. In addition, the brochure describes what patients should expect in terms of statements, bills, and benefit notices after their health care visit.

Suggested uses: admissions packets, waiting rooms, outpatient clinics, cashier’s office, emergency department.

This item can be ordered in bulk and customized to include your hospital’s logo and contact information.

The brochure can be ordered through HAP's Membership Services Department. An order form for the publication can be downloaded below: