Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
HCAHPS® Hospital Survey
Last Updated: 3/27/2008
The Centers for Medicare & Medicaid Services (CMS) has posted information from the patient satisfaction survey, known as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) on the Hospital Compare website. This includes survey information from patient discharges from October 2006 through June 2007. HCAHPS® surveys patients on care dimensions that include communication, responsiveness, impressions of the hospital environment, pain management, issues related to medicine, discharge information, and overall ratings of care.
The attached materials were prepared to assist hospitals in educating staff, patients, and media on the HCAHPS® survey information.