The Centers for Medicare & Medicaid Services (CMS) has posted information from the patient satisfaction survey, known as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) on the Hospital Compare website . This includes survey information from patient discharges from October 2006 through June 2007. HCAHPS® surveys patients on care dimensions that include communication, responsiveness, impressions of the hospital environment, pain management, issues related to medicine, discharge information, and overall ratings of care.

The attached materials were prepared to assist hospitals in educating staff, patients, and media on the HCAHPS® survey information.

Fact Sheet: About the Hospital Quality Alliance and the Hospital Compare website 2 Page(s) / 35.00 Kb - Download time approximately 10.2 secs on a 28.8k connection Microsoft Word - Download a viewer for this attachment - How to Download

HCAHPS® - Patients’ Experience of Care Information - Main Messages 1 Page(s) / 29.50 Kb - Download time approximately 8.6 secs on a 28.8k connection Microsoft Word - Download a viewer for this attachment - How to Download

HCAHPS® Quality Assurance Guidelines - Summary of Key Changes from Version 2.0 to Version 3.0 (DRAFT) 8 Page(s) / 59.06 Kb - Download time approximately 17.3 secs on a 28.8k connection Adobe Acrobat - Download a viewer for this attachment - How to Download

CAHPS® Hospital Survey - January 2007 5 Page(s) / 73.29 Kb - Download time approximately 21.4 secs on a 28.8k connection Adobe Acrobat - Download a viewer for this attachment - How to Download