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Help

This help section will guide you in using the HAP website and its resources. It is divided into two major topic areas; each includes a more detailed list of help areas under that topic to assist you.

Using the Site

Technical Assistance

Basic Search
To perform a basic search of the content contained within the site, type keywords into the "Search For:" field located on the "Search" page. To execute the search, either click "Search Site" or the "Enter" key.

Multiple search terms
  • Consecutive words are treated as a phrase; they must appear in the same order with no intervening words. For example, entering Medical Liability Reform will return documents containg the phrase Medical Liability Reform.
  • Use AND to search for documents containing two or more search terms. For example, entering tobacco and settlement will return any publication that contains the word tobacco and the word settlement.
  • Use OR to search for documents containing one term or another term. For example, entering tobacco or settlement will return any document that contains either the word tobacco or the word settlement, or both.
  • Use AND NOT to exclude certain publications containing the specified text from your search. For example, entering Pennsylvania and not State will search for occurences of the word Pennsylvania, except when the word State occurs anywhere in the document.
Wilcard
You may search for words with the same prefix. For example, type hospi* to find documents containing hospital, hospitals, hospice, and so on.

Quoted Phrases
Certain words must be part of a quoted phrase:
  • If you want the keywords and, or, etc. to be taken literally, then they must be part of a quoted phrase. For example, entering "health and human services" (with the quotation marks) will search for the entire phrase health and human services. But if you type the same query without the quotation marks, then the word health and the words human services will be searched.
  • Special characters such as "$" and "#" must be part of a quoted phrase. For example, enter "$200,200" (with the quotation marks) to find that monetary value.
Case Sensitivity
The search engine is case-insensitive. For example, entering disaster preparedness and Disaster Preparedness will return the same results.

Advanced Search
The advanced search is performed in the same manner as the basic search described above: simply type keywords into the "Search For:" field. However, with the advanced search, you may alos apply several constraints to your search terms.

Search Constraints
  • Matching
    This constraint allows you to specify either the "Exact Phrase," "All Words," or "Any Words" for the term you are searching.
  • Content Type
    This constraint allows you to search for specific types of content found on the website. For example, PDF files and "News Articles."
If your keyword search produced no results, try using a more general search term or use one of the search tips outlined above.

Search produces no results
If your keyword search produced no results, try using a more general search term or use one of the search tips outlined above.

Modify your Personal Settings
Upon registering, you provided HAP with basic information so we could approve your access to members-only information. You may use the "Modify Your Personal Settings" link available immediately after you login as a member to the HAP website to update your information as neccessary. The page also allows you to change your password and email address.

Email a publication to a colleague
Throughout the "Communications" section of the site you will notice the "Email this ..." link below the full publication text. By selecting this, you will be able to forward a link to that page to anyone you would like. You will be asked to enter the recipient's name and e-mail address and an optional message that will be sent within the e-mail. While HAP Communications may be sent to any individual with a valid e-mail address, only registered users will be able to access the website and reads the material.

Website Development
In the development of the HAP website, Dreamweaver and it's native browser validation tools were used to ensure that this site would work with as broad a selection of browsers as possible.
As time goes on, HAP will constantly be reevaluating this website. We will be monitoring our server log files to see what browsers are being used to access our site. Our primary goal is to provide the maximum amount of accessibility to the maximum number of our members.
We have tested this site with the following browsers, and have verified that the site appears as intended. If you are having difficulty using our site with one of the browsers listed below, please check your settings to make sure that JavaScript is enabled.
We can not in any way ensure that our site works properly with the beta version of any browser.

Browser Compatibility
Some earlier browser versions do not support certain features that are used within our site. Our site has been optimized for both Internet Explorer and Netscape Navigator versions 4.0 and above. To find out what browser version you are using, click on "Help" on your browser menu and then select "About." This will tell you what version browser you are using. If it is not at least a version 4.0 or later, please upgrade to the most recent version.
To download the latest versions of these browsers, please select one of the links below.

Microsoft Internet Explorer
Netscape Navigator

Both of these sites contain instructions on how to correctly download and install the browsers.
If you use another browser version, such as Opera, we will provide as much support as possible, but our site was designed with the above browser versions in mind.

Cookies
A cookie is a small amount of information that a website copies onto your computer. A cookie can help a website identify you the next time you visit it. The HAP website uses cookies to assist you in the log-in process and to view members-only information.
By using cookies, our site will recognize your username and password each time you return so that you will not need to log-in again. If you would like to access the site from another computer, you will need to enter your username and password again. You must have the preferences in your browser set to accept cookies. HAP will keep any information that you provide while registering or that we obtain fro mthe use of cokies strictly confidential.

Setting Your Browser to Accept Cookies
Please be aware that you can either set your browser to always accept cookies or to notify you each time it is asked to accept a cookie.

Microsoft Internet Explorer 4.0 and Higher
  • Go to the "Tools" menu.
  • Select the "Options" or "Internet Options" menu item.
  • Click the "Security" tag.
  • Select a security level of medium or lower.
Netscape Navigator 4.x
  • Go to the "Edit" menu.
  • Select the "Preferences" menu item.
  • Locate the section "Category" and select "Advanced."
  • Locate the section "Cookies."
  • Check the box labeled "Accept all cookies."
Set haponline.org as my Home Page
To see the HAP website immediately when you sign on to the Internet, make our site your browser's home page. For instructions, reference the section below that matches your browser software.

Microsoft Internet Explorer 4.0 and Higher
  • Go to the HAP home page.
  • Go to the "Tool" menu on your browser and choose "Internet Options."
  • Click on the "General" tab.
  • Click on the "Use Current" button.
  • Click "Apply."
  • Click "OK."
Netscape Navigator 4.x
  • Go to the "Edit" menu and choose "Preferences."
  • Select "Navigator" from the Category list on the left.
  • Under "Navigator starts with," check "Home Page."
  • Under "Home Page," type the following address in the location field: www.haponline.org
  • Click "OK."
Contact HAP Web Manager
Still having difficulties? Feel free to contact the Web Manager if he can be of any assistance. To send an e-mail with your question, please click here.
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