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Initiatives

Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

Avoiding Surprises in Your Medical Bills | A Guide for Consumers
The American Hospital Association (AHA) has partnered with the Healthcare Financial Management Association and America's Health Insurance Plans to develop a new guide to help patients ask the right questions to avoid paying more than expected for health care services.

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

January 25, 2019

Ease, Convenience, and Choice Outrank Quality of Care, New Survey Reports

According to NRC Health’s 2019 Healthcare Consumer Trends Report, 51 percent of the 223,000 patients surveyed in 2018 selected convenience and access to care as the most important factors in their health care decision-making process.


January 23, 2019

New Report Considers Impact of Drug Prices and Shortages on Hospitals and Patient Care

As both Congress and the Administration place a focus on exploring policy options to address rising drug prices, a new report identifies challenges facing hospitals and patients in managing the financial burden of increased spending on prescription drugs, and the threat of disruption in access to care resulting from shortages of critical medications.


January 23, 2019

PA Hospitals Encouraged to Submit Innovative Programs to 2019 HAP Achievement Awards

It’s no secret that Pennsylvania’s health care landscape is changing at an increasingly rapid pace and its hospitals and health systems are rising to that challenge through innovative programs to improve the quality of care, patient experience, and technology to meet the needs of the communities they serve. HAP members are encouraged to review the 2019 Achievement Awards Call for Entries and submit their innovative patient-centered initiatives that improve health care quality and efficiency and the health of their communities by March 1.


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