Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions
HAP and its member hospitals are committed to increasing transparency around
hospital prices and quality, as well as improving their hospital operations.
Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or
business partnerships with other health care providers.
They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.
Improving Hospital–Consumer Financial Communications
As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.
HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.